Shipping Policy

At DAAM Perfumes – Luxury Fragrance House, we are dedicated to delivering your favorite fragrances with speed, care, and reliability. Please review our shipping policy to understand how your orders are handled.

📦 Shipping Origin

All orders are carefully packed and dispatched from our central warehouse to ensure quality control and fast delivery across India.

🚀 Free Express Shipping

We proudly offer FREE Express Shipping across India on all orders, so you can enjoy luxury fragrances without any extra cost.

⏱️ Delivery Timeline
Metro & Major Cities: 3–4 working days
Other Locations: 5–7 working days

Delivery times may vary slightly depending on your location and courier service availability.

🕘 Delivery Schedule
Delivery Hours: 9:00 AM – 8:00 PM (Monday to Saturday)
Non-Delivery Days: Sundays & Public Holidays
Orders placed on holidays will be processed on the next working day.
⚙️ Order Processing
Orders are processed within 1–2 business days after confirmation.
Once your order is shipped, you will receive:
📩 Email confirmation
📱 WhatsApp/SMS tracking updates

You can track your order anytime through our website or by contacting our support team.

🔐 Secure Delivery (OTP/Signature)

For your safety, all deliveries require:

OTP verification or
Signature upon delivery

If you are unavailable, please ensure an authorized person can receive the parcel and provide the OTP.

📦 Damaged or Missing Orders

We take great care in packaging, but if something goes wrong:

❗ Damaged Products
Report within 24 hours of delivery
Share clear unboxing photos/videos
We will arrange a replacement, exchange, or refund
❗ Missing Items
Notify us within 24 hours
Provide proof (photos/video)
Our team will resolve the issue promptly
🚚 Courier & Delivery Delays

We partner with trusted courier services; however, delays may occur due to:

Weather conditions
Public holidays
Local disruptions or unforeseen circumstances

While we strive for timely delivery, DAAM Perfumes is not responsible for delays caused by third-party couriers.

⚠️ Address Accuracy

Please ensure your shipping details are correct:

Incorrect or incomplete addresses may lead to delays or failed delivery
We are not responsible for orders lost due to incorrect information
🔁 Returns & Exchanges (Shipping Related)
✔️ Damaged During Shipping
Report within 48 hours with proof
Eligible for replacement/refund after verification
✔️ Wrong Product Delivered
Report within 24 hours
We will arrange a quick replacement or refund
✔️ Change of Mind
For unused/unopened items, our Return Policy will apply
📞 Need Help?

Our customer support team is always here to assist you with any shipping or delivery concerns.