Return & Refund Policy

At DAAM Perfumes – Luxury Fragrance House, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we’re here to help.

📦 Return Eligibility
Items must be unused, unopened, and in original packaging
Return request must be raised within 48 hours of delivery
Products must not be tampered with or used
❗ Non-Returnable Items
Opened or used perfume bottles
Products purchased during sale/discount offers
Gifted or promotional items
💔 Damaged or Defective Products

If your product arrives damaged:

Notify us within 24 hours of delivery
Share clear unboxing video/photos
After verification, we will offer:
Replacement
Exchange
Refund
📦 Wrong Product Received
Report within 24 hours
We will arrange a replacement or full refund
🔄 Return Process
Contact our support team with your Order ID
Share required proof (photos/videos)
Our team will verify and approve the request
Pickup will be arranged (if applicable)
💰 Refund Policy
Refunds are processed within 5–7 business days after approval
Amount will be credited to:
Original payment method OR
Bank account (for COD orders)
🚚 Return Shipping Charges
Free for damaged/incorrect items
For other returns, shipping charges may apply
📞 Need Assistance?

Our support team is always ready to help you with returns and refunds